Privacy Policy

Privacy Policy

This Privacy & Cookies Policy (“Policy”) dated 12 July 2021 replaces our previous policies. Please take the time to review before you continue to use our products and services.

dmg events is an international exhibitions and publishing company with events across more than 25 countries in the Middle East, Europe, Africa, the Americas and Asia. Headquartered in Dubai since 1989, we have expanded our operations from this global hub city to Saudi Arabia, Singapore, Canada, South Africa and the UK, achieving impressive growth in emerging and mature markets.

For the purpose of applicable data protection laws, the data controller is dmg events (UK) Ltd and its group of companies headquartered in Jumeirah Lakes Towers, Palladium Tower, Dubai, United Arab Emirates.

The Data Controller is part of the Daily Mail and General Trust plc group (“DMGT”). Members of the DMGT group may use and share, within that group, the information you provide and other information held about you for the purposes set out below. For more information about the DMGT group please see the DMGT website  and the  DMGT Privacy Policy.

This privacy policy governs the collection and use of personal information by dmg events. For more information about dmg events please visit www.dmgevents.com 

This privacy policy governs the collection and use of personal information by dmg events. For more information about dmg events please visit  www.dmgevents.com

We are committed to protecting and respecting your privacy. This privacy policy explains the types of personal information we collect, how we use that information, who we share it with, how we protect that information, and your legal rights in relation to your information. We are committed to abiding by this privacy policy, as well as the requirements of applicable laws, in the operation of our business. Please read this policy carefully as it explains our views and practices regarding your personal information and how it is handled. By accessing or browsing our websites, attending our events in person or virtually, you confirm that you have read, understood and agree to this privacy policy in its entirety.

Information we may hold about you

This policy covers all personal information collected and used by dmg events. In this policy “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, sex, postal address, email address, computer IP address, phone number, credit card number, login information and technical information from the devices you use to receive our services, together with information from or about you which is uploaded to any virtual event platform, or generated on it or recorded through it – for example recordings of speeches or presentations, chat content, questions, poll results and audio-visual content incorporating your likeness, image or opinions.

Collection of personal information

We may collect information about you from different sources detailed below.

Information you give us

When you access and browse our websites (including when you register for an event onsite or virtually or fill in forms on our websites) and when you correspond with us by phone or email or other electronic means, you may give us information about yourself. The information you give us may include your name, payment processing information, postal address, email address, landline and/or mobile telephone number, delivery details, dietary and access requirements and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.

In addition when you interact with any virtual event platform you may give us or create content about you – for example speeches or presentations, chat content, questions, poll results and audio-visual content incorporating your likeness, image or opinions.

Information we collect about you

With regard to each of your visits to our website(s) (including any virtual event platform), we may also use cookies and other technologies to automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform; and

information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us.

Information we receive and collect from other sources

We may receive information about you from other websites operated by the dmg events group or from the other services that we provide. We also work closely with third parties such as payment processors and app providers and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media e.g. your name, job title and industry.

We may also receive information about you from you from your employer when (i) they complete registration forms for delegate, sponsorship, media partner or exhibitor activities at our events; or (ii) they provide us with your details as points of contact for administration, billing or relationship management purposes.

Refund Policy

1. General Policy: Tickets are non-refundable except as outlined below. Please ensure you review all details before purchasing.
2. Cancellations by the Organizer: If the Event is cancelled or rescheduled by the organizer, ticket holders will be offered a full refund or an option to attend the rescheduled Event. Notification will be provided via email.
3. Requesting a Refund: Refund requests must be submitted in writing within 7 days of the Event cancellation notice. No refunds will be provided for tickets purchased within 3 days of the Event.
4. Transfer of Tickets: Tickets cannot be transferred or resold without the prior written consent of the Event organizers. Unauthorized transfers may result in denial of entry.
5. Refund Processing: Refunds will be processed to the original payment method within 14 days of approval. Please allow additional time for your bank or credit card provider to process the refund.
6. Force Majeure: The Event organizers are not liable for refunds or compensations in case of a force majeure event, including but not limited to natural disasters, acts of terrorism, or government restrictions.

Terms and Conditions

1. Acceptance of Terms

By purchasing a ticket to ACETECH Expo (the “Event”), you agree to these Terms and Conditions. If you do not agree to these terms, please do not purchase a ticket.

2. Ticket Purchase

Tickets for the Event are sold subject to availability. All purchases are final, and tickets cannot be exchanged or refunded except as outlined in our Refund Policy. Goods and Services Tax (GST) will be applicable on every ticket sale, and the total amount charged will include GST as per the applicable rate.

3. Event Changes

The Event organizers reserve the right to make changes to the Event schedule, speakers, and venue. In the event of a major change, we will notify ticket holders as soon as possible.

4. Entry Requirements

All attendees must present a valid ticket for entry. Unauthorized resale of tickets is prohibited. The Event organizers reserve the right to refuse entry to anyone who does not comply with our terms.

5. Conduct

Attendees are expected to behave respectfully and comply with all venue rules and regulations. The Event organizers reserve the right to remove anyone who is disruptive or in violation of the Event rules without a refund.

6. Liability

The Event organizers are not liable for any personal injury, loss, or damage to property that occurs during the Event. Attendees participate at their own risk.

7. Data Collection

By purchasing a ticket, you consent to the collection and use of your personal data in accordance with our Privacy Policy.

8. Governing Law

These Terms and Conditions are governed by the laws of [Your Jurisdiction]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

9. Age Limit

Visitors below 16 years of age are not allowed.

Shipping and Delivery Policy

1. Delivery Method

All tickets for events purchased through our online platform are delivered electronically. We do not offer physical tickets. Instead, your tickets will be sent to you via email or made available through whatsapp messenger , depending on the event and delivery option selected.

2. Electronic Tickets

Email Delivery: After your purchase is completed, you will receive an email with a PDF attachment or a digital link to your tickets. Please ensure that your email address is entered correctly during the checkout process.

WhatsApp: If applicable, you can access your tickets directly through our official whatsapp mobile. Instructions on how to access your tickets will be sent to your email or available in your account on our website.

3. Delivery Timing

Immediate Delivery: Once your payment is processed, you will receive an email or mobile app notification with your tickets within a few minutes.

Pre-Event Delivery: For events occurring in the future, your tickets will be sent to you as soon as they are available, but no later than [specific time frame, e.g., 24 hours] before the event start time.

4. Confirmation

Upon successful purchase, you will receive an order confirmation email with details about your tickets and the event. If you do not receive this email within [specific time frame, e.g., 30 minutes], please check your spam/junk folder. If it’s not there, contact our support team.

5. Ticket Access Issues

If you encounter any issues accessing your tickets, such as not receiving the email or having trouble with the mobile app, please contact our customer support team immediately. We will assist you in resolving the issue promptly.

6. Refunds and Exchanges

Please review our [Refund and Exchange Policy] for details on how to handle ticket refunds or exchanges. Note that digital tickets are non-refundable unless specified otherwise.

7. Contact Us

For any questions or concerns regarding your ticket delivery, please reach out to our customer support team at [Acetech Helpline number : +91 77388 92628].